SOLUTION FOR HELP DESK MANAGEMENT LABROIDES HELP DESK
What is it?
LABROIDES – HELP DESK It's the solution for IT departments and companies that provide help desk services, enabling natural communication with users, automatic routing of open cases, automatic identification of priority or urgent cases, root cause analysis, analysis of recurring problems, and continuous improvement based on key performance indicators.
Advantages
Fast and efficient service!
It generates a knowledge base that the IT team can reference to resolve recurring issues.
Informed and satisfied customer!
Keeps a detailed record of the interactions that the IT team has with customers
Very easy for the customer!
The client creates the request, stays informed, and follows up. All from their email.
Characteristics
Easy requests:
Receive and manage user requests via email.
Management by mail:
Track natural language requests.
Management indicators:
Control and manage all requests to the IT area.
